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HOW DO I RETURN?

You have 14 days from when your order was delivered to request a return, whatever the reason. You can return items via our courier.

ARE YOU A REGISTERED USER?

As a registered user you can send us your return request directly from your My account:

1. Go to your profile page, then to the "My Orders" section and select the order that contains the product you want to return and click on "Request Return";

2. You will receive an email with the label to print and apply to the package, the tracking number to track the delivery and the telephone number of UPS;

3. Arrange the collection of the package with UPS: call the phone number provided in the email or go to www.ups.com. 

The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its tags and accessories.

NOT REGISTERED?

If you are not registered, using the "Customer Care/Request to Return" option in the menu, you can return an item and/or exchange it even without being registered.

Just follow the information found in the pop-up which will appear.

We will send you a mail with the Tracking Number to track your return as soon as your package reaches the courier centre handling your shipment to our warehouse.

Your package will be picked up by our Quality Control Office which will check the conformity of the return. If the outcome is positive, you will receive a confirmation mail within a few days with the reimbursement arrangements.

If you need to change the size or colour, you can return the products for free and make a new purchase.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.

The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its tags and accessories.

NEED HELP?

If you need some help, feel free to contact our Customer Service.


Thank you for contacting us

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